These values form the cornerstone of everything we do and allow us to provide our centres with an exceptional customer experience from the moment they contact us.
Since 1982 Highfield has been renowned for providing high quality support to its customers and learners. This is due to:
- Only using the very best subject matter experts who truly understand the end-user.
- Using our in-house film, IT, design team and illustrators.
- Regularly updating our materials.
- Using the best available resources.
We understand the most important aspects of what our Centres need when it comes to delivering our qualifications, which are amongst the most competitively priced within the market. However, we will not be beaten for value. We concentrate on the areas important to our clients, including dedicated customer support, exceptional supporting documentation and unbeatable service and turnaround times.
We answer our phone within three-rings and you will receive your examination results within seven working days (although we are currently working to an average of four working days). Our customer service standards are recognised as being among the best in the world.
We have family values, and promise to provide our Centres with accurate and honest information at all times. We will always advise on the best solution for your Centre, including the type and level of qualification required. We never put profit before good advice.