Preparing for End-Point Assessment Guide - Customer Service Specialist
The latest version of the Customer Service Specialist EPA-kit is provided below:
Written Submission Sheet - This document must accompany written work when submitted to Highfield Assessment.
To make it easier to access the information you need, we also provide this EPA-kit in its individual sections, which can be accessed using the links below:
During this period of Covid-19 disruption, the following temporary discretion has been agreed, for this standard, until further notice:
The observation may be replaced with witness testimony from someone familiar with the apprentice’s work. The apprentice would then be assessed through Q&A with an external assessor.
The toolkit information accessible below, has been updated to reflect this temporary change: