The latest version of the Customer Service Specialist EPA-kit is provided below:
Highfield Level 3 End-Point Assessment Kit for Customer Service Specialist
Highfield Level 3 Gateway Readiness Report for Customer Service Specialist
Written Submission Sheet - This document must accompany written work when submitted to Highfield Assessment.
Portfolio of Evidence Matrix Sheet
Work-based project mapping document
Work-based project report example template
Mock Assessment Materials Practical Observation
Mock Assessment Materials Professional Discussion
Mock Assessment Documentation Work-Based Project
During this period of Covid-19 disruption, the following temporary discretion has been agreed, for this standard, until further notice:
The observation may be replaced with witness testimony from someone familiar with the apprentice’s work. The apprentice would then be assessed through Q&A with an external assessor.
The toolkit information accessible below has been updated to reflect this temporary change:
A Guide to Writing Witness Testimonies
