Customer Service Practitioner EPA-kit Information
The latest version of the Customer Service Practitioner EPA-kit is provided below, alongside the latest version of the gateway readiness report for this standard:
Highfield Level 2 End-Point Assessment Kit for Customer Service Practitioner V4.1
Highfield Level 2 Gateway Readiness Report for Customer Service Practitioner
To make it easier to access the information you need, we also provide this EPA-kit in its individual sections, which can be accessed using the links below:
Section 3 - The Highfield Approach
Section 4 - Delivering the Standard
Section 5.1 - Gateway Instructions
Section 5.2 - Gateway Readiness Report
Section 6 - Assessment Summary
Section 7 - Assessing the Apprentice Showcase
Section 8 - Assessing the Practical Observation
Section 9 - Assessing the Professional Discussion
Section 10.1 - Mock Assessment Materials Apprentice Showcase
Section 10.2 - Mock Assessment Materials Practical Observation
Section 10.3 - Mock Assessment Materials Professional Discussion
