Preparing for End-Point Assessment Guide - Customer Service Practitioner
The latest version of the Customer Service Practitioner EPA-kit is provided below, alongside the latest version of the gateway readiness report for this standard:
Highfield Level 2 End-Point Assessment Kit for Customer Service Practitioner V5.1
Highfield Level 2 Gateway Readiness Report for Customer Service Practitioner
Mock Assessment Materials Apprentice Showcase
Mock Assessment Materials Practical Observation
Mock Assessment Materials Professional Discussion
During this period of Covid-19 disruption, the following temporary discretion has been agreed, for this standard, until further notice:
The observation may be replaced with witness testimony from someone familiar with the apprentice’s work. The apprentice would then be assessed through Q&A with an external assessor.
The toolkit information accessible below, has been updated to reflect this temporary change:
A Guide to Writing Witness Testimonies
