Customer Service Practitioner
Highfield Assessment currently provides end-point assessment services for the ST0072/IfATE v1.1/AP02 version of this standard.
Apprentices who started their apprenticeship on or after 03/10/2018 will be assessed against ST0072/AP02.
To access our Apprenti-kit training resource that supports this standard (available in both hard copy and digital formats) simply visit here.
Qualification - We have developed the Highfield Level 2 Diploma in Customer Service Skills (RQF) that maps directly to the standard.
All general forms, guidance and support documents relating to end-point assessment are available here.
The EPA Kit is your complete guide to end-point assessment for this standard. The latest version can be found below:
The following documents must be submitted as part of the end-point assessment. Check the EPA Kit to determine when these must be submitted to Highfield.
Written Submission Form – if submitting the showcase as a project
Use our mock assessment materials to help prepare for end-point assessment. Guidance on how to conduct a mock assessment can be found in the EPA Kit.
Mock Assessment Form – Apprentice Showcase
These guides are designed to prompt apprentices to think about how best to plan for their end-point assessment.
Think about…Apprentice Showcase
This guide provides a timeline for the end-point assessment process for this standard including the order of assessment activities.