Transport, Aviation and Logistics

What you need to know about the Highfield Level 2 End-Point Assessment for Express Delivery Operative

Who is this Standard for?

This apprenticeship is for individuals working as postal workers, couriers and express delivery drivers. They may be on foot using trolleys or required to use a vehicle such as a pedal cycle, motorbike, van or lorry. They are an ambassador for the industry, their brand and the goods they carry. They provide a high level of customer service which may include real time tracking of deliveries or the installation of electrical and other goods. They maintain excellent communication throughout the delivery chain from collection to delivery point and dealing correctly with failed deliveries and returns. 

Programme structure

This is a level 2 apprenticeship standard that has a minimum duration of 12 months.

Assessment Plan

Apprentices who started their apprenticeship on or after 17/08/2018 will be assessed against ST0103/AP02

End-Point Assessment methods 

• Multiple Choice Test
• Role Simulation
• Professional Discussion

You can find resources to prepare for and support end-point assessment for this standard here.