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Express Delivery Operative Standard


What you need to know about the Highfield Level 2 End-Point Assessment for Expess Delivery Operative

Who is this Standard for?

This apprenticeship is for individuals working as postal workers, couriers and express delivery drivers. They may be on foot using trolleys or required to use a vehicle such as a pedal cycle, motorbike, van or lorry. They are an ambassador for the industry, their brand and the goods they carry. They provide a high level of customer service which may include real time tracking of deliveries or the installation of electrical and other goods. They maintain excellent communication throughout the delivery chain from collection to delivery point and dealing correctly with failed deliveries and returns. 

Programme structure

This is a level 2 apprenticeship standard that has a minimum duration of 12 months. 

End-Point Assessment methods 

  • Multiple Choice Test
  • Role Simulation
  • Professional Discussion

EPA kit - Coming soon

Highfield plan to be ready to deliver end-point assessments for the Level 2 Express Delivery Operative standard by December 2020. Readiness is defined as having necessary administrative and systems infastructure and associated internal quality assurance policies and procedures to support Highfield's complete end-point assessment service.

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