Highfield Assessment

Transport, Aviation and Logistics

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Express Delivery Operative Apprenticeship Standard

What you need to know about the Highfield Level 2 End-Point Assessment for Expess Delivery Operative

Who is this Standard for?

This apprenticeship is for individuals working as postal workers, couriers and express delivery drivers. They may be on foot using trolleys or required to use a vehicle such as a pedal cycle, motorbike, van or lorry. They are an ambassador for the industry, their brand and the goods they carry. They provide a high level of customer service which may include real time tracking of deliveries or the installation of electrical and other goods. They maintain excellent communication throughout the delivery chain from collection to delivery point and dealing correctly with failed deliveries and returns. 

Programme structure

This is a level 2 apprenticeship standard that has a minimum duration of 12 months.

Assessment Plan

Apprentices who started their apprenticeship on or after 17/08/2018 will be assessed against ST0103/AP02

End-Point Assessment methods 

  • Multiple Choice Test
  • Role Simulation
  • Professional Discussion

EPA kit and Gateway Readiness Report

Access the full EPA kit and the Gateway Readiness Report for this standard

Apprenticeship Standard and EPA Timeline - this document (available here) supports employers, training providers and apprentices by providing them with the clear time frames required to complete each stage of the apprenticeship and end-point assessment journey, through to ESFA certification.

Apprentice Support and Guidance Documents 

These documents support employers, training providers and apprentices preparing for end-point assessment.

Think About - Professional discussion Level 2 Express delivery operative

Think About - Role simulation Level 2 Express delivery operative