Cabin Crew Apprenticeship Standard | Highfield Assessment

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Cabin Crew Apprenticeship Standard

What you need to know about the Highfield Level 3 End-Point Assessment for Cabin Crew

Who is this Standard for?

This apprenticeship is for individuals working as a part of the air cabin crew team. The role of an air cabin crew member is to primarily ensure customers safety at all times whilst on board the aircraft. They also provide excellent customer service to customers throughout the flight. They are trained to deal with security and emergency situations which may arise and can administer first aid to customers.

Cabin crew are required to adapt to the needs of a wide range of individuals and customers and will need to understand how their needs can be accommodated. This may be from supporting nervous customers, individuals with young children, and those with special dietary or medical requirements. Some cabin crew may work as part of the armed forces, providing services for Royalty, Ministers and other dignitaries.

Programme structure

This is a level 3 apprenticeship standard that has a minimum duration of 12 months.

Assessment Plan

Apprentices who started their apprenticeship on or after 13/12/2019 will be assessed against ST0558/AP02

End-Point Assessment methods 

  • On-demand test
  • Simulated practical observation
  • Professional discussion

Apprenti-kit - The effective delivery of this standard can be supported by the Level 3 Cabin Crew Apprenti-kit.

EPA kit - To access the full EPA kit and the Gateway Readiness Report for this standard, please visit here.

Apprenticeship Standard and EPA Timeline
- this document (available here) supports employers, training providers and apprentices by providing them with the clear time frames required to complete each stage of the apprenticeship and end-point assessment journey, through to ESFA certification. 

Support and Guidance Documents - These documents (available here) support employers, training providers and apprentices preparing for end-point assessment.