Aviation Customer Service Operative Apprenticeship Standard | Highfield Assessment

Transport, Aviation and Logistics

    Home / Apprenticeship Standards / Transport, Aviation and Logistics / Aviation Customer Service Operative Apprenticeship Standard

Aviation Customer Service Operative Apprenticeship Standard

What you need to know about the Highfield Level 2 End-Point Assessment for Aviation Customer Service Operative

Who is this Standard for?

This occupation is found in the Aviation sector, across a range of different types of organisations and employers including all those working in roles supporting the safe check-in, boarding, departure and arrival process of people at airports, military bases, heliports and other airfields. This occupation requires Aviation Customer Service Operatives to communicate across all occupational roles, their work will involve indoor and outdoor activity and commonly requires shift working and unsociable hours.

The broad purpose of the occupation is to ensure the safe, efficient and effective check-in, boarding, departure and arrival of people (and any accompanying goods/luggage). Aviation Customer Service Operatives work in a number of environments, such as a commercial airport, military base/aerodrome, aircraft carrier, heliport or other airfield. Aviation Customer Service Operatives operate in highly regulated environments and work in very organised teams, often to very tight timescales.

Programme structure

This is a level 2 apprenticeship standard that has a minimum duration of 12 months. 

Assessment Plan

Apprentices who started their apprenticeship on or after 13/09/2021 will be assessed against ST0907/AP01.

End-Point assessment methods

  • Observation with questions and answers
  • Professional discussion

You can find resources to prepare for and support end-point assessment for this standard here.