Highfield Level 2 End-Point Assessment for Passenger Transport Operative - Dispatch Operative | Highfield Assessment

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Passenger Transport Operative - Apprenticeship Standard

What you need to know about the Highfield Level 2 End-Point Assessment for Passenger Transport Operative 

Who is this Standard for?

This apprenticeship is for individuals working within transport settings that enables customers to travel on the public transport network. They work at stations or onboard trains, trams, buses and coaches. The broad purpose of the occupation is to help customers travel to their destinations safely, on time and in comfort from the beginning to the end of their chosen journey. The dispatch operative works on the platform and receive, turn around and dispatch vehicles in line with set procedures. They also have the power to stop a vehicle when required to maintain safety, as well as monitor and respond to activity happening witihn the station or platform, such as overcrowding.

Programme structure

This is a level 2 apprenticeship standard that has a minimum duration of 12 months.

Assessment plan

This standard is currently being assessed against two different versions of the assessment plan. The assessment plan to be selected is determined by the apprentice’s on-programme start date. For more information, please visit here.

End-Point Assessment methods

  • Observation with questions
  • Interview underpinned by portfolio (professional review in AP01)

You can find resources to prepare for and support end-point assessment for this standard here.