Passenger Transport Operative
Highfield Assessment currently provides end-point assessment services for the ST0339/v1.0/AP01 (Passenger Transport Service Operations Team Member), ST0339/v1.1/AP02 and ST0339/v1.2 version of this standard.
- Apprentices who started their apprenticeship before 25/11/2021 will be assessed against v1.0/AP01.
- Apprentices who started their apprenticeship between 25/11/2021 and 17/12/2025 will be assessed against v1.1/AP02.
- Apprentices who started their apprenticeship on or after 18/12/2025 will be assessed against v1.2.
All general forms, guidance and support documents relating to end-point assessment are available here.
Full details are provided below on our supporting resources available for each version.
The EPA Kit is your complete guide to end-point assessment for this standard. The latest version can be found below:
The following documents must be submitted as part of the end-point assessment. Check the EPA Kit to determine when these must be submitted to Highfield.
Use our mock assessment materials to help prepare for end-point assessment. Guidance on how to conduct a mock assessment can be found in the EPA Kit.
Mock Assessment Form – Observation - Onboard
Mock Assessment Form – Professional Review - Onboard
These guides are designed to prompt apprentices to think about how best to plan for their end-point assessment.
Think about…Observation - Onboard (Printable)
Think about…Observation - Station (Printable)
This guide provides a timeline for the end-point assessment process for this standard including the order of assessment activities.
The EPA Kit is your complete guide to end-point assessment for this standard. The latest version can be found below:
The following documents must be submitted as part of the end-point assessment. Check the EPA Kit to determine when these must be submitted to Highfield.
Use our mock assessment materials to help prepare for end-point assessment. Guidance on how to conduct a mock assessment can be found in the EPA Kit.
Mock Assessment Form – Observation - Dispatch
Mock Assessment Form – Observation - Onboard
Mock Assessment Form – Observation - Ticketing
Mock Assessment Form – Interview - Dispatch
These guides are designed to prompt apprentices to think about how best to plan for their end-point assessment.
Think about…Observation - Dispatch (Editable)
Think about…Observation - Dispatch (Printable)
Think about…Interview - Dispatch (Editable)
Think about…Interview - Dispatch (Printable)
Think about…Observation - Onboard (Editable)
Think about…Observation - Onboard (Printable)
Think about…Interview - Onboard (Editable)
Think about…Interview - Onboard (Printable)
Think about…Observation - Ticketing (Editable)
Think about…Observation - Ticketing (Printable)
This guide provides a timeline for the end-point assessment process for this standard including the order of assessment activities.
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