Aviation Customer Service Operative
- Apprentices who started their apprenticeship between 13/09/2021 and 09/12/2025 will be assessed against ST0907/v1.0/AP01.
- Apprentices who started their apprenticeship on or after 10/12/2025 will be assessed against ST0907/v1.1.
All general forms, guidance and support documents are available here.
Our supporting resources for each version of this standard are available below.
The EPA Kit is your complete guide to assessment for this standard. The latest version can be found below:
The following documents must be submitted as part of the assessment. Check the EPA-kit to determine when these must be submitted to Highfield.
You can access the Gateway Readiness Report here.
Use our mock assessment materials to help prepare for assessment. Guidance on how to conduct a mock assessment can be found in the EPA-kit.
These guides are designed to prompt apprentices to think about how best to plan for their assessment.
This guide provides a timeline for the assessment process for this standard, including the order of assessment activities.
The EPA Kit is your complete guide to assessment for this standard. The latest version can be found below:
The following documents must be submitted as part of the assessment. Check the EPA-kit to determine when these must be submitted to Highfield.
You can access the Gateway Readiness Report here.
Use our mock assessment materials to help prepare for assessment. Guidance on how to conduct a mock assessment can be found in the EPA-kit.
These guides are designed to prompt apprentices to think about how best to plan for their assessment.
This guide provides a timeline for the assessment process for this standard, including the order of assessment activities.