Sales, Retail, Marketing and Procurement

Retail Team Leader Apprenticeship Standard

What you need to know about the Highfield Level 3 End-Point Assessment for Retail Team Leader

Who is this Standard for?
This apprenticeship is for individuals working as a team leader or supervisor within a retail environment. Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures.

Programme structure
This is a level 3 apprenticeship standard that has a minimum duration of 12 months. Apprentices will be placed in a retail team leader role and supported by a tutor to achieve the Retail Team Leader standards, as well as Level 2 maths and English qualifications.

Assessment Plan

Apprentices who started their apprenticeship on or after 07/09/2016 will be assessed against ST0326/AP02.

Endpoint assessment methods

• On-demand test
• Retail business project
• Professional discussion

You can find resources to prepare for and support end-point assessment for this standard here

Apprenti-kit - The effective delivery of this standard can be supported by the Level 3 Retail Team Leader Apprenti-kit. 

Qualification - We have developed the Highfield Level 3 Certificate in Retail Team Leading (RQF) that maps directly to the standard.