Hospitality Team Member

Fact Sheet

Summary of Changes Log

EPA-kits are available for each pathway of this apprenticeship standard.

EPA-kit (Barista)

EPA-kit (Beer and Cask Ale Service)

EPA-kit (Cocktail Service)

EPA-kit (Concierge)

EPA-kit (Conference and Events)

EPA-kit (Food and Beverage)

EPA-kit (Food Production)

EPA-kit (Housekeeping)

EPA-kit (Reception)

EPA-kit (Reservations)

EPA-kit (Wine Service)

The following documents must be submitted as part of the end-point assessment. Check the EPA-kit to determine when these must be submitted to Highfield.  

Gateway Readiness Report

Written Submission Form

Use our mock assessment materials to help prepare for end-point assessment. Guidance on how to conduct a mock assessment can be found in the EPA-kit. You can also access our online mock exams here.

Mock Knowledge Test 1 (Barista)

Mock Knowledge Test 1 (Barista) – Mark scheme

Mock Knowledge Test 1 (Beer and Cask Ale Service)

Mock Knowledge Test 1 (Beer and Cask Ale Service) – Mark scheme

Mock Knowledge Test 1 (Cocktail Mixology)

Mock Knowledge Test 1 (Cocktail Mixology) – Mark scheme

Mock Knowledge Test 1 (Concierge)

Mock Knowledge Test 1 (Concierge) – Mark scheme

Mock Knowledge Test 1 (Conference and Events)

Mock Knowledge Test 1 (Conference and Events) – Mark scheme

Mock Knowledge Test 1 (Food and Beverage)

Mock Knowledge Test 1 (Food and Beverage) – Mark scheme

Mock Knowledge Test 1 (Food Production)

Mock Knowledge Test 1 (Food Production) – Mark scheme

Mock Knowledge Test 1 (Housekeeping)

Mock Knowledge Test 1 (Housekeeping) – Mark scheme

Mock Knowledge Test 1 (Reception)

Mock Knowledge Test 1 (Reception) – Mark scheme

Mock Knowledge Test 1 (Reservations)

Mock Knowledge Test 1 (Reservations) – Mark scheme

Mock Knowledge Test 1 (Wine Service)

Mock Knowledge Test 1 (Wine Service) – Mark scheme

Mock Assessment Form – Professional Discussion (Barista) 

Mock Assessment Form – Practical Observation (Barista) 

Mock Assessment Form – Professional Discussion (Beer and Cask Ale Service) 

Mock Assessment Form – Practical Observation (Beer and Cask Ale Service) 

Mock Assessment Form – Professional Discussion (Cocktail Mixology)

Mock Assessment Form – Practical Observation (Cocktail Mixology)

Mock Assessment Form – Professional Discussion (Concierge)

Mock Assessment Form – Practical Observation (Concierge)

Mock Assessment Form – Professional Discussion (Conference and Events) 

Mock Assessment Form – Practical Observation (Conference and Events)

Mock Assessment Form – Professional Discussion (Food and Beverage) 

Mock Assessment Form – Practical Observation (Food and Beverage)

Mock Assessment Form – Professional Discussion (Food Production) 

Mock Assessment Form – Practical Observation (Food Production) 

Mock Assessment Form – Professional Discussion (Housekeeping) 

Mock Assessment Form – Practical Observation (Housekeeping) 

Mock Assessment Form – Professional Discussion (Reception) 

Mock Assessment Form – Practical Observation (Reception) 

Mock Assessment Form – Professional Discussion (Reservations) 

Mock Assessment Form – Practical Observation (Reservations) 

Mock Assessment Form – Professional Discussion (Wine Service) 

Mock Assessment Form – Practical Observation (Wine Service)

These guides are designed to prompt apprentices to think about how best to plan for their end-point assessment.

Think about…Practical Observation (Barista) (Printable)

Think about…Professional Discussion (Barista) (Printable)

Think about…Practical Observation (Beer and Cask Ale Service) (Printable)

Think about…Professional Discussion (Beer and Cask Ale Service) (Printable)

Think about…Practical Observation (Cocktail Mixology) (Printable)

Think about…Professional Discussion (Cocktail Mixology) (Printable)

Think about…Practical Observation (Concierge) (Printable)

Think about…Professional Discussion (Concierge) (Printable)

Think about…Practical Observation (Conference and Events) (Printable)

Think about…Professional Discussion (Conference and Events) (Printable)

Think about…Practical Observation (Food and Beverage) (Printable)

Think about…Professional Discussion (Food and Beverage) (Printable)

Think about…Practical Observation (Food Production) (Printable)

Think about…Professional Discussion (Food Production) (Printable)

Think about…Practical Observation (Housekeeping) (Printable)

Think about…Professional Discussion (Housekeeping) (Printable)

Think about…Practical Observation (Reception) (Printable)

Think about…Professional Discussion (Reception) (Printable)

Think about…Practical Observation (Reservations) (Printable)

Think about…Professional Discussion (Reservations) (Printable)

Think about…Practical Observation (Wine Service) (Printable)

Think about…Professional Discussion (Wine Service) (Printable)

Think about…Business Project (Printable)

This guide provides a timeline for the end-point assessment process for this standard including the order of assessment activities.  

Apprenticeship Journey Guide