Hospitality Supervisor

Apprentices who started their apprenticeship on or after 07/09/2016 will be assessed against ST0230/AP01.

Fact Sheet

The EPA-kit is your complete guide to end-point assessment for this standard. The latest version can be found below:

EPA-kit (Bar Supervisor)

EPA-kit (Concierge Supervisor)

EPA-kit (Events Supervisor)

EPA-kit (Food and Beverage Supervisor)

EPA-kit (Front Office Supervisor)

EPA-kit (Hospitality Outlet Supervisor) 

EPA-kit (Housekeeping Supervisor)

The following documents must be submitted as part of the end-point assessment. Check the EPA-kit to determine when these must be submitted to Highfield.  

Gateway Readiness Report

Written Submission Form

Use our mock assessment materials to help prepare for end-point assessment. Guidance on how to conduct a mock assessment can be found in the EPA-kit. You can also access our online mock exams here.

Mock Knowledge Test 1 (Bar Supervisor)

Mock Knowledge Test 1 (Bar Supervisor) – Mark scheme 

Mock Knowledge Test 1 (Concierge Supervisor)

Mock Knowledge Test 1 (Concierge Supervisor) – Mark scheme

Mock Knowledge Test 1 (Events Supervisor)

Mock Knowledge Test 1 (Events Supervisor) – Mark scheme

Mock Knowledge Test 1 (Food and Beverage Supervisor)

Mock Knowledge Test 1 (Food and Beverage Supervisor) – Mark scheme

Mock Knowledge Test 1 (Front Office Supervisor)

Mock Knowledge Test 1 (Front Office Supervisor) – Mark scheme

Mock Knowledge Test 1 (Hospitality Outlet Supervisor)

Mock Knowledge Test 1 (Hospitality Outlet Supervisor) – Mark scheme

Mock Knowledge Test 1 (Housekeeping Supervisor)

Mock Knowledge Test 1 (Housekeeping Supervisor) – Mark scheme

Mock Assessment Form – Practical Observation (Bar Supervisor)

Mock Assessment Form – Professional Discussion (Bar Supervisor)

Mock Assessment Form – Business Project (Bar Supervisor)

Mock Assessment Form – Practical Observation (Concierge Supervisor)

Mock Assessment Form – Professional Discussion (Concierge Supervisor)

Mock Assessment Form – Business Project (Concierge Supervisor)

Mock Assessment Form – Practical Observation (Events Supervisor)

Mock Assessment Form – Professional Discussion (Events Supervisor)

Mock Assessment Form – Business Project (Events Supervisor)

Mock Assessment Form – Practical Observation (Food and Beverage Supervisor)

Mock Assessment Form – Professional Discussion (Food and Beverage Supervisor)

Mock Assessment Form – Business Project (Food and Beverage Supervisor)

Mock Assessment Form – Practical Observation (Front Office Supervisor)

Mock Assessment Form – Professional Discussion (Front Office Supervisor)

Mock Assessment Form – Business Project (Front Office Supervisor)

Mock Assessment Form – Practical Observation (Hospitality Outlet Supervisor)

Mock Assessment Form – Professional Discussion (Hospitality Outlet Supervisor)

Mock Assessment Form – Business Project (Hospitality Outlet Supervisor)

Mock Assessment Form – Practical Observation (Housekeeping Supervisor)

Mock Assessment Form – Professional Discussion (Housekeeping Supervisor)

Mock Assessment Form – Business Project (Housekeeping Supervisor)

These guides are designed to prompt apprentices to think about how best to plan for their end-point assessment.

Think about...Practical Observation (Bar Supervisor) (Printable) 

Think about...Professional Discussion (Bar Supervisor) (Printable)

Think about...Practical Observation (Concierge Supervisor) (Printable) 

Think about...Professional Discussion (Concierge Supervisor) (Printable)

Think about...Practical Observation (Events Supervisor) (Printable) 

Think about...Professional Discussion (Events Supervisor) (Printable)

Think about...Practical Observation (Food and Beverage Supervisor) (Printable) 

Think about...Professional Discussion (Food and Beverage Supervisor) (Printable)

Think about...Practical Observation (Front Office Supervisor) (Printable) 

Think about...Professional Discussion (Front Office Supervisor) (Printable)

Think about...Practical Observation (Housekeeping Supervisor) (Printable) 

Think about...Professional Discussion (Housekeeping Supervisor) (Printable)

Think about...Practical Observation (Outlet Supervisor) (Printable) 

Think about...Professional Discussion (Outlet Supervisor) (Printable)

Think about…Business Project (Printable)

This guide provides a timeline for the end-point assessment process for this standard including the order of assessment activities.  

Apprenticeship Journey Guide