Hospitality Supervisor

Apprentices who started their apprenticeship on or after 07/09/2016 will be assessed against ST0230/AP01.

Fact Sheet

Summary of Changes Log

The EPA-kit is your complete guide to end-point assessment for this standard. The latest version can be found below:

EPA-kit (Bar Supervisor)

EPA-kit (Concierge Supervisor)

EPA-kit (Events Supervisor)

EPA-kit (Food and Beverage Supervisor)

EPA-kit (Front Office Supervisor)

EPA-kit (Hospitality Outlet Supervisor) 

EPA-kit (Housekeeping Supervisor)

The following documents must be submitted as part of the end-point assessment. Check the EPA-kit to determine when these must be submitted to Highfield.  

Gateway Readiness Report

Written Submission Form

Use our mock assessment materials to help prepare for end-point assessment. Guidance on how to conduct a mock assessment can be found in the EPA-kit. You can also access our online mock exams here.

Mock Knowledge Test 1 (Bar Supervisor)

Mock Knowledge Test 1 (Bar Supervisor) – Mark scheme 

Mock Knowledge Test 1 (Concierge Supervisor)

Mock Knowledge Test 1 (Concierge Supervisor) – Mark scheme

Mock Knowledge Test 1 (Events Supervisor)

Mock Knowledge Test 1 (Events Supervisor) – Mark scheme

Mock Knowledge Test 1 (Food and Beverage Supervisor)

Mock Knowledge Test 1 (Food and Beverage Supervisor) – Mark scheme

Mock Knowledge Test 1 (Front Office Supervisor)

Mock Knowledge Test 1 (Front Office Supervisor) – Mark scheme

Mock Knowledge Test 1 (Hospitality Outlet Supervisor)

Mock Knowledge Test 1 (Hospitality Outlet Supervisor) – Mark scheme

Mock Knowledge Test 1 (Housekeeping Supervisor)

Mock Knowledge Test 1 (Housekeeping Supervisor) – Mark scheme

Mock Assessment Form – Practical Observation (Bar Supervisor)

Mock Assessment Form – Professional Discussion (Bar Supervisor)

Mock Assessment Form – Business Project (Bar Supervisor)

Mock Assessment Form – Practical Observation (Concierge Supervisor)

Mock Assessment Form – Professional Discussion (Concierge Supervisor)

Mock Assessment Form – Business Project (Concierge Supervisor)

Mock Assessment Form – Practical Observation (Events Supervisor)

Mock Assessment Form – Professional Discussion (Events Supervisor)

Mock Assessment Form – Business Project (Events Supervisor)

Mock Assessment Form – Practical Observation (Food and Beverage Supervisor)

Mock Assessment Form – Professional Discussion (Food and Beverage Supervisor)

Mock Assessment Form – Business Project (Food and Beverage Supervisor)

Mock Assessment Form – Practical Observation (Front Office Supervisor)

Mock Assessment Form – Professional Discussion (Front Office Supervisor)

Mock Assessment Form – Business Project (Front Office Supervisor)

Mock Assessment Form – Practical Observation (Hospitality Outlet Supervisor)

Mock Assessment Form – Professional Discussion (Hospitality Outlet Supervisor)

Mock Assessment Form – Business Project (Hospitality Outlet Supervisor)

Mock Assessment Form – Practical Observation (Housekeeping Supervisor)

Mock Assessment Form – Professional Discussion (Housekeeping Supervisor)

Mock Assessment Form – Business Project (Housekeeping Supervisor)

These guides are designed to prompt apprentices to think about how best to plan for their end-point assessment.

Think about…Business Project

Think about...Practical Observation

Think about...Professional Discussion

This guide provides a timeline for the end-point assessment process for this standard including the order of assessment activities.  

Apprenticeship Journey Guide